Frequently Asked Questions
Frequently Asked Questions
đ Shipping
Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders over $50. Orders under $50 have a flat shipping rate.
How long does delivery take?
Standard delivery takes 7â15 business days depending on your location. Express shipping options are available at checkout.
Do you ship internationally?
Yes, we ship to over 100 countries worldwide. Your order will be tracked from our warehouse to your door.
âŠī¸ Returns & Refunds
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied, contact us within 30 days of receiving your order and we'll make it right.
How do I start a return?
Simply email us at support@17laureate.com with your order number and reason for return. We'll guide you through the process.
đĻ Products
Are your products safe for pregnant women?
Many of our products are specifically designed or approved for use during pregnancy. Each product page clearly indicates pregnancy safety. When in doubt, consult your healthcare provider.
Do your massagers require batteries?
Most of our massagers are USB rechargeable and come with a charging cable. No batteries required.
Can I use the heating pad all night?
Our heating pads have an auto shut-off feature (typically after 2 hours) for safety. We recommend not using them while sleeping.
đ Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, the order may already be in processing. Contact us immediately at support@17laureate.com.
Is my payment information secure?
Absolutely. Our store uses 256-bit SSL encryption to protect all transactions. We never store your payment details.
Still have questions? Email us at support@17laureate.com â we respond within 24 hours.